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FREQUENTLY ASKED QUESTIONS

Why are you so reasonably priced?

We set out to create a high quality service that was value priced. We automate everything that it makes sense to in order to keep costs down. We know that you need to make the most of your hard earned dollars and that is just what we help you accomplish.

We make sure that our mortgage website packages are full of the features that you need and the capacity to handle your workload. No teaser packages here, just the real deal.Back To Top

How much does it cost to get started?

With our monthly full package, there is only the $35 monthly hosting fee. If you don’t already have a domain, we can register a new domain and set up your DNS for you for just $15 per year. That’s it, no hidden fees to get all of our content, styles and features.

Of course we have annual discount plans that can get your costs down to as little as $16.58 per month.

We also offer site customization services to add what ever you want to the site as well as Search Engine Optimization services to generate more business for you online. Naturally, these services are optional and can be added at any time.

Who owns my domain name when I sign up?

Your domain is your property. You can always transfer your domain as long as your account is in good standing.Back To Top

Do you resell or redistribute my leads?

Never. We will never under any circumstances redistribute a lead captured by your website to anyone. We believe that your leads are your business property.

Which styles come with the basic package?

All of them. We never make you pay more to get the style you want. Of course you can always have us customize one of the existing styles for you so you can have your site exactly the way you want it.

Our customization services are very reasonable at only $70/hr for professional developer work. You can save by purchasing our customization package which gives you 6 hours of work for only $295.Back To Top

What content comes with the basic package?

Again, all of it. Our sites come with around 50 pages that you can use right out of the box, update to suite your needs, or hide if you aren’t interested. You can also add your own pages with no page limits on any of our packages.

How much extra does the Secure online 1003 cost?

Nothing extra. It is included with all of our packages. We don’t believe in stripping down our offerings in order to give you an artificially low price. Our packages are for real. We include the secure online 1003, pre-qual, contact form, and all of our mortgage calculators in every package.Back To Top

How many mailboxes and loan officers can I have use the website?

Our monthly packages and the Branch Office packages include 50 mailboxes and 50 loan officer login accounts. That is enough for almost any team. If you want more than that, it is still very affordable at only $20 extra per month.

Our Single Loan Officer Package includes 5 loan officers and 5 mailboxes. Why 5 accounts for a “Single” package? We are committed to give you value for your money.

All of our mailboxes are leading edge when it comes to security and reliability. They are all protected by SpamAssassin and anti-virus scanners. You can access your mail using POP3, IMAP, and webmail. Again every mailbox comes with all these features.

Can I change the content that you already have in there?

Of course you can. Our built-in site editor enables you to quickly and easily edit the content that we provided for you. No extra tools are needed. Just view your page in our wysiwyg editor, type in your changes and click save. It’s that easy.

You can also add your own pages with our editor just as easily. There are never any page limits with any package.Back To Top

How long does it take for my site to be up and running?

Getting your new LoansInteractive mortgage website up an running only takes minutes after you sign up. If you purchase your domain through us during your signup, your brand new domain will be registered for you and be ready for business in just minutes.

If you have an existing domain, your website will still be up and running in minutes but it can take up to 24 hours or more for most domain registrars to make your request to change your name servers active. You will be able to see your website and make changes to it before your existing domain resolves Contact us to find out how to make your existing domain work with our system as fast as possible.

Can I use my own domain name?

Yes, you can use your existing domain with our service without any problems. Simply login to your domain registrar’s control panel and change your name servers to point to us. At account signup time, we will give you the name servers to enter into your domain registrar’s control panel. This is free of charge to use and manage your own existing domain. You can also park as many domains as you want on your LoansInteractive site free of charge.

Be sure that you do not use domain forwarding. Domain forwarding will cause most of your advance website features to not work properly.Back To Top

Does it cost anything to transfer my domain name to you?

It only costs $15 to transfer your domain to us. This includes your domain registration fee for 1 year and us managing your transfer and making your domain and LoansInteractive website work together.

Once we are managing your domain for you, we let you know 30 days before your expiration date that your domain is set to expire. We automatically renew your domain for you to make your life easier unless you let us know otherwise.

What is your uptime?

Our servers have such a good uptime record that we guarantee our 99% performance. We use enterprise class Linux servers for the best possible performance, reliability and security.Back To Top

What payment methods can I use?

For your convenience, we accept Visa, MasterCard and Discover. All accounts must have a valid credit card on file to keep your account active. Special arrangements can be made to accept PayPal.

Unfortunately, we do not accept checks as a payment method for setting up new accounts or ordering additional services.

What platform do you use?

We use enterprise class Linux servers in a secure hardened data center. Our data center has multiple connection service providers to provide redundant, reliable access. We have battery backups and backup generators that provide over a week of backup power.

All of our security connections are backed by GeoTrust 128 bit security SSL, the same as banks use for their online transactions.Back To Top

Do you have a referral plan?

Yes we do. A lot of our business comes in the form of referrals from our happy customers. We say thank you by giving you a $35 credit towards our services whenever someone you refer signs up for any plan besides a trial offer. Your $35 can be used for a free month of your monthly plan or towards any of our other services like domain registration, custom work, logo design and Search Engine Optimization.

Can I link to another site?

Yes, of course you can. You can link to other sites that you may have, set up link exchanges with your real estate broker, or what ever you want to link to that conforms to our Terms Of Service (nothing illegal, no porn, gambling, hate, etc). Basically, any legitimate, reputable business can be done through your LoansInteractive mortgage website. You have complete control over your content and can link to or include any text and images that you want.Back To Top

Is there a charge when I make a change to my site?

There is never a charge for the changes that you make to your website through the control panel. You have 24x7 access with unlimited changes to your site. You can change all of your content yourself as well as add your images, PDFs, Word Documents, PowerPoint presentations and more.

You always have the option of having our professional developers and graphic artists update your site for you. Our reasonably priced services are $70 per hour or can be pre-purchased at $30 per hour.

Will my site be listed in the major search engines like Google, Yahoo and MSN?

We automatically submit your website to the major search engines for inclusion. We give you control over your title and meta tags for better rankings. We also give you a site map which helps the search engines find every page of your website easily. We name each of your pages using your title so your important keywords are in the URL of your page which is another that helps with your search engine rankings. Remember, being listed isn’t enough. You need a good ranking to get the traffic that you want.

Being in the search engines is like being listed in the phone book. Just being included in the search engine is like having a single line listing for your business in the white pages: You're glad that you’re in there, but it is not going to bring you a lot of business. Getting a good ranking in the search engines is like having a full page ad in the yellow pages. Everyone that is looking in that area is going to see it and it will certainly bring you a lot of traffic. We design our sites to use all the latest techniques to get you the best placement. Contact us about our Search Engine Optimization services to get you the best possible placement.Back To Top


Can I tell how much traffic I’m getting to my website?

Yes, we include several web statistics programs that help you track all your visitors. You can see how much traffic you have per hour, day, month or year. You’ll see where your traffic is coming from, what they searched on to find you, and which are your best performing pages.

Search Engine Optimization customers also get a Web Positioning report that shows which of your pages are indexed and ranked on the first 3 pages of each of the major search engines. Your progress is charted over time so you can see exactly what pages of your site are ranked where and how well they are ranked as well.

Will all of my loan officers have access to the secure leads interface?

Yes, each of your loan officers will have their own login to the leads management interface. You can set up the access privileges so that they can only see their own leads or choose to give them access to all the leads (owner, office manager, processors). In the secure leads management interface, you can of course see all of your leads plus download your completed 1003’s in both printable PDF for or importable Fannie Mae DuDo format for easy integration with Calyx Point, Encompass and every other major LOS software package. Back To Top


 
 
 
 

 



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